Vista remote assistance send invitation

Select a duration the invitation will remain open typically 1 day or 24 hours. Tell CTI Support the password you created. When a CTI tech opens your invitation for assistance file, you will receive a prompt to allow the connection and a separate prompt to allow the tech to "share control " of your computer. CTI will not be able to help you use your computer unless you also share control see next step.

Click Yes. Personalization Note. During a Remote Assistance connection any personalization settings such as desktop background or custom cursor image will be temporarily disabled. This is to optimize connection speed. Personalization settings should be automatically enabled once the Remote Assistance connection is closed, or Windows is restarted.

In the Windows Remote Assistance toolbar click. Pause to suspend sharing your computer screen. CTI will not be able to view your screen until you click Continue.

Disconnect or Close red X in top right corner to completely terminate the support connection. The novice must also select a time period when the invitation will automatically expire. The novice can cause the invitation to expire at any time by clicking the View invitation status link on the Remote Assistance page that is referred to in step 3.

When the expert receives the invitation, the expert is prompted for the password that the novice set. After supplying this password, the expert can initiate the Remote Assistance session.

After the expert initiates the session, the novice's computer verifies the password that the expert entered. The novice's computer also checks to make sure that the expert used a valid invitation and that the invitation is still open. If the invitation is open, and the password is correct, the novice receives a notification that says that the expert wants to start the session now. Then the novice is prompted to start the Remote Assistance session.

If the novice chooses to start the session, the Remote Assistance novice chat dialog box will open on the novice's computer, and the Remote Assistance expert console opens on the expert's computer. At this point, the expert can see everything on the novice's computer in real time. The expert can request to take control of the novice's computer at this point by clicking Take Control on the expert console.

This sends a message to the novice's computer that notifies the novice that the expert is requesting to take control of the computer. If the novice chooses to give control of the computer to the expert, the novice and the expert share control of the keyboard and the mouse. It is best if the novice does not move the mouse or type when the expert has control because the session responds to input from both users. Input from both users at the same time can cause the mouse to behave unpredictably.

If the novice stops the expert's control, the Remote Assistance session continues, and the expert can still see the novice's desktop.

In case you have to wait longer, it may be because the site is on maintenance or in the updating process. Please reload the site or visit some minutes later. Join us, we promise to give users new and great experiences more than what you expect. Hold the Windows Key, then press "R" to bring up the Run box. You may be able to select "Use e-mail to send an invitation" if your default email client is setup properly.

This option will automatically start an email message and add the attachment you need. Visit site. Remote Working guide: How to send a Remote Assistance Select the invitation file. Type the password provided in the email. Select "OK" to be connected.

You can control the desktop using Remote Assistance. We hope you found our guide useful on how to send a remote assistance invitation.

Solved - This computer is not set up to send Request an Invitation for Remote Assistance - Windows In the search box on the taskbar, type remote assistance, and then select Allow Remote Assistance invitations to be sent from this computer from the list of results.

Then, on the Remote tab, select the Allow Remote Assistance connections to this computer check box, and then select OK. Hold the Windows Key, and then press " R " to bring up the Run. Type " msra ", then press " Enter ". Select " Invite someone you trust to help you". You may be able to use the option " Use e-mail to send an invitation How can i send an invitation to get remote assistance in It is under control panel right click start If you choose the "Use email" option, Remote Assistance will start your email program if necessary and automatically compose a message with the invitation file already attached.

You just have to fill in the email address of your helper and send the email. Though a knowledgeable user may create Remote Assistance invitations to send to the troubleshooter also called the "helper" in this How-To , it is a multi-step process that often requires a walk-through to initiate. Windows 7 remote assistance - how to send an invite I am using Windows 7 Professional.